At Dealzoon (https://dealzoon.onl/), your satisfaction is our highest priority. We are committed to delivering top-quality products and a seamless shopping experience. However, we understand that sometimes things may not go as planned. That’s why we have crafted a transparent, fair, and customer-friendly Refund and Return Policy to protect your rights and ensure complete peace of mind when shopping with us.
Please read the following policy carefully to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return, the product must meet the following conditions:
- Time Frame: You must initiate the return request within 7 days of receiving the product.
- Condition: The item must be unused, unwashed, unaltered, and in its original packaging with all tags, accessories, manuals, and invoices included.
- Proof of Purchase: A valid proof of purchase or order number is required.
- Non-returnable Items: Certain items are exempt from being returned (see section 3 below).
We reserve the right to refuse a return if the item shows signs of wear, damage, or misuse.
2. Return Process
To initiate a return, follow these steps:
- Contact Our Support Team
Email us at [support@dealzoon.onl] or use the Contact Us form on our website. - Provide Details
Include the order number, product name, reason for return, and relevant photos (if the item is defective or damaged). - Return Authorization
Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send the item back. - Ship the Item
Carefully pack the item and send it to the address provided in the return instructions. Customers are responsible for shipping costs unless the product is defective, incorrect, or damaged in transit.
3. Items That Cannot Be Returned
Certain types of products are not eligible for returns or refunds:
- Perishable Goods: Food, beverages, flowers, etc.
- Personal Use Items: Undergarments, socks, swimwear, beauty products, etc.
- Customized Items: Personalized or made-to-order products.
- Digital Goods: eBooks, downloads, software, or gift cards.
- Final Sale Items: Items marked as “Clearance” or “Final Sale.”
If any of these items arrive damaged or incorrect, we will still honor refunds or replacements based on the circumstances.
4. Exchange Policy
We offer free exchanges in the following scenarios:
- The product you received is defective or damaged.
- You received a wrong item.
- You require a different size, color, or variant, subject to availability.
To exchange an item, contact us within 7 days of delivery. Please note that exchanges are only processed once we receive and inspect the original product.
5. Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- Approved Refunds
Refunds are processed within 7-10 business days using the original method of payment (credit/debit card, UPI, wallet, net banking, etc.). You will receive an email confirmation once the refund is initiated. - Rejected Refunds
If your return does not meet the eligibility criteria, we will notify you with an explanation. You may choose to have the item shipped back to you (shipping fees applicable).
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days, follow these steps:
- Check Your Bank Account
It may take time before your refund is officially posted. - Contact Your Bank or Credit Card Provider
Processing times vary based on payment method and financial institution. - Contact Us
If you’ve completed the above steps and still haven’t received your refund, reach out to us at support@dealzoon.onl.
7. Damaged or Defective Items
We take utmost care in packaging and shipping. However, if your item arrives:
- Damaged during transit
- Defective or not functioning
- Different from what was ordered
You must report it to us within 48 hours of delivery. Include clear photos of the issue, your order ID, and a description of the problem. We will offer you the choice of a replacement, exchange, or full refund, at no extra cost to you.
8. Order Cancellations
- Before Shipment:
You can cancel your order anytime before it is shipped. Please contact us immediately at support@dealzoon.onl with your order number. - After Shipment:
If the order has already been shipped, you must follow the return process after receiving the item.
Note: Certain custom-made or pre-order items may not be eligible for cancellation once the order is confirmed.
9. Shipping Charges
- Refundable in Some Cases
Shipping charges are non-refundable, unless the return is due to:- Wrong item delivered
- Defective or damaged item
- Missing item
- Customer Responsibility
For voluntary returns (such as a change of mind), the customer bears the return shipping cost.
10. International Returns (If Applicable)
If you are ordering from outside [India or your shipping country], please note:
- Return shipping costs are the customer’s responsibility.
- Refunds will be issued in the same currency and payment method used during purchase.
- Customs duties and international shipping charges are non-refundable.
11. Refused or Undeliverable Packages
If a shipment is:
- Refused upon delivery
- Returned due to an incorrect address or repeated failed delivery attempts
We will refund the product cost (excluding original and return shipping charges) once we receive the item back in acceptable condition.
12. Fraudulent Returns
We monitor return activity for abuse and reserve the right to limit returns or exchanges in all instances of:
- Excessive return frequency
- Return of used or tampered items
- Any fraudulent behavior
13. Bulk or Wholesale Orders
Returns or refunds for bulk or wholesale orders are handled case-by-case and may include restocking fees. Please contact our support team for details before placing such orders.
14. How to Contact Us
If you have any questions about this Refund and Return Policy or need assistance:
Email: support@dealzoon.onl
Phone: [Insert phone number]
Customer Support Hours: Monday – Saturday, 10 AM to 6 PM (IST)
You can also use our Contact Us form to get in touch quickly.
15. Policy Updates
We reserve the right to modify or update this policy at any time. Changes will be posted on this page with the updated date. We recommend reviewing this page periodically to stay informed of our latest policies.